Shipping policy
5. Shipping and delivery of products
Please pay attention to the information in this section because the instructions contained herein form an integral and substantial part of these General Terms and Conditions of Sale and, therefore, are considered to be fully known and accepted by you at the time of submitting the order form.
5.1 - The website www.cashmere-company.it can be accessed from anywhere in the world. However, the Products available on the Website can only be purchased by users who request delivery in Italy and the EU. For more information, please contact info@cashmere-company.it
5.2 - Shipping to Italy and EU countries is free for orders over €200. Shipments are made via UPS express courier.
5.3 - If the pre-established threshold is not exceeded, the costs of a single STANDARD delivery (2-4 working days) will be charged as listed below:
|
Italy |
€13,00 |
|
Austria - Belgium - Croatia - Denmark - Finland - France - Germany - Greece - Ireland - Northern Ireland - Luxembourg - Netherlands - Poland - Portugal - Czech Republic - Slovakia - Slovenia - Spain - Sweden - Hungary |
€19,00 |
|
Estonia - Latvia - Lithuania - Romania |
€38,00 |
|
Bulgaria |
€48,00 |
5.4 - If EXPRESS SAVER 48H delivery (2 working days) is selected, the costs will vary as shown in the table below:
|
Italy |
€25,00 |
|
Austria - Belgium - Denmark - Finland - France - Germany - Greece - Ireland - Northern Ireland - Luxembourg - Netherlands - Portugal - Spain - Sweden |
€48,00 |
|
Poland - Czech Republic - Romania - Slovakia - Slovenia - Hungary |
€110,00 |
|
Bulgaria - Croatia - Estonia - Latvia - Lithuania |
€116,00 |
5.5 – Items are shipped within 2-3 working days (Monday-Friday) from the date of order. Estimated delivery times from the date of shipment are: Main destinations in Italy 2 working days, remote destinations in Italy and EU countries 3-4 working days.
5.6 – When your order is shipped, you will receive an email with the tracking number and a link to track the progress of your shipment.
5.7 – Upon arrival of the goods, please check the package before signing for delivery. If for any reason the package appears to have been tampered with, please sign for receipt with reservation or refuse delivery. If the delivery has been accepted with an unauthorised signature or there is evidence of tampering with the package, please report the incident immediately to the courier and contact Cashmere Company at info@cashmere-company.it.
If the package is damaged, or if any of the goods are missing, you must keep the packaging for further verification. Any complaints regarding damage, missing items, or delivery to the wrong address must be received by Cashmere Company within 3 days of the courier's delivery date, otherwise they cannot be accepted.
5.8 - By placing an order, you establish a commercial relationship with Cashmere Company and therefore agree to accept delivery of your parcel. If the parcel is not delivered for reasons attributable to the recipient (incorrect address, recipient always absent, incorrect telephone number, etc.), or if the recipient refuses delivery, the shipping costs and any charges will be deducted from the refund due.
5.9 - You can request any information about the shipment and delivery of products from our customer service department by writing to info@cashmere-company.it.
