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Shipping methods

Shipping is free for orders over 100 euros, under the 100 euros a contribution is required for shipping costs of 12 euros.

Shipments to Italy are made by DHL express courier.

Delivery times The items are shipped in 1-2 working days (Monday-Friday) from the order date.

Estimated times for delivery from shipping date: Italy: 1 business day for main destinations / 2-3 working days for remote destinations.

Shipment tracking When the order is shipped, customers receive an e-mail with the tracking number and a link to monitor the progress of the shipment.

Order Delivery All customers undertake to accept delivery of their package. If the package is not delivered for reasons dependent on the customer, or if the customer refuses delivery, shipping costs and any charges will be deducted from the refund due to the customer.

The customer is asked to check the package before signing a proof of delivery of the shipment upon arrival of the goods. If for any reason the package appears tampered with, or if part of the goods is missing, the customer is asked to report the incident immediately to the courier and to contact Cashmere Company at [email protected]

Any dispute regarding damages, deficiencies, or delivery to the wrong address must be received by Cashmere Company within 3 days from the delivery date of the courier, otherwise it will not be accepted.

For more information read the General Conditions of Sale.

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