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Returns

If for any reason the customer is not satisfied with his purchase, unused items can be returned for change or refund within 10 days from the date of receipt of the goods.

The card on the items to be returned must not be cut or broken.You can change for a different size or a different color of the same item, if available. The new requested head can be returned following the same procedure of withdrawal. It is not possible to change the chosen article with another one.

To cancel the contract it is necessary to request the return authorization to [email protected] specifying the order code and indicating the reason for the return. The products to be returned must not have been used, worn or washed; the identification tag must still be attached to the products; the products must be returned in their original packaging; the products must not be damaged.

Return the products to Cashmere Company by delivering them to the courier for shipping within fourteen (14) working days from when they were received. The costs of calling the forwarder for the return of the products are charged to the customer, who will not have to make any payment of the costs charged to him using the shipping agent indicated by Cashmere Company.

Cashmere Company reimburses any sums already collected for the purchase of products in the shortest possible time.

For more information on the methods of returns and reimbursement read the General Conditions of Sale.

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